Last edited on June 14, 2021 by Digitiz
There are several factors to consider when selecting an online live chat tool for our business. Here are some of the key features and metrics to look for: number of contacts to handle, chat history, number of agents, trigger events or messages, integrations, and more. Is it possible to send campaign emails or not, and, most importantly, what is the price?
In this article, we will review one of the live chat solutions called Crisp, features, advantages, disadvantages and recommendation. Let’s get started, shall we?
What is Crisp?
So, to begin with, Crisp is an online chat service that provides a professional chat platform to your visitors in different ways. This tool allows you to create a website chat box where your visitors or customers can interact with your chat agents automatically. With Crisp, visitors can also communicate with you via Twitter, Facebook, Slack and other well-known messaging platforms.
In addition to the chat service, Crisp offers a complete customer relationship management (CRM) and conversion rate optimization (CRO) solution. All visitor messages are saved in a single team inbox, where chat agents can respond to customer inquiries immediately. You can connect directly with your customers or visitors through Crisp chat service and help them solve their problems or make things easier. Here are some useful features:
- The unlimited chatbox
- Chat with unlimited visitors
- Crisp is available on all your devices
- Reply to your chats as soon as possible
- Even if your visitor logs out, you can continue your conversation via email.
- Before sending, check what your visitor is typing.
- Crisp has plugins for almost every feature
How does Crisp Chat work?
Crisp will appear as a small chat box on your website after you embed it on your website or a specific page on your website. When a visitor asks a question through the chat box, it goes directly to the Crisp team’s inbox. Your chat agents can easily answer all incoming questions from here. The best part of this tool is that it allows your customers to communicate with your chat agents via email, messenger, Twitter and SMS, in addition to online chat boxes.
Crisp includes all the basic and advanced chat features needed to generate leads and convert them into customers. Bots, mentions, audio and video chat, notes, auto-replies, emojis, file sharing and other functions are available on this chat service.
Installation is really very simple and can be done in just a few clicks:
Crisp Chat Features
Message and chat
The Crisp Chat platform includes a feature called “Advanced Messaging”. Users can conduct audio and video chats as they wish. Additionally, Crisp Team Inbox allows your chat agents to respond to all inquiries from a single inbox.
MagicMap
Crisp includes a feature called MagicMap that lets you see a real-time overview of your business. With the help of MagicMap, you can determine the exact number of users who are currently active on your website. This is an essential feature for measuring response to a press release, blog post, or new email campaign.
MagicBrows
This advanced feature of Crisp allows you to view your visitor’s screen, allowing you to close more deals and handle more support tickets. Its “Live Assist” function allows your agents to directly address several issues.
CRM
Crisp’s user management system allows users to easily manage, edit and export all of their users and prospects’ information, including conversations, social media profiles, company information and phone numbers. This feature allows you to access contextual information about your customers while conversing with them and retarget them via “Crisp Drip Campaigns”. »
Marketing
Retargeting your customers is a breeze with Crisp and Drip campaigns. You can easily onboard, engage and retarget your customers with Crisp and Drip campaigns. Crisp campaigns work well with email, chat, and SMS, among others.
Integration with popular apps and software
This tool is compatible with Slack, Telegram, Zendesk, Bitbucket and Jira. This option is not limited; Visitors can also contact you via other messaging apps like messenger, mail, twitter, sms and telegram. All messages and inquiries are routed to your team’s inbox and forwarded to your agents.
User experience
The chat widget is obvious but not annoying for your customers. Integrations with Crisp’s own Helpdesk, as well as other channels such as Twitter or Facebook Messenger, are easily accessible in the bar at the top of the chat widget.
Internal users, or agents (Crisp calls them “operators”), have a simultaneous view of pending chats and the current chat. Useful contextual information is provided for the current chat.
Price
Crisp offers its customers both free and paid subscription options.
- Free plan
For the free plan, you will have two agents and will have access to chat history for the previous 30 days. - Pro plan
The Pro plan costs $25 per month per website and offers four agents, unlimited access to history, and automation and trigger features for marketing. - Unlimited plan
This plan is perfect for businesses that need a complete solution for communicating with their customers. The Unlimited plan costs $95 per month per website for one team. The Unlimited plan comes with unlimited seats and includes features like auto-assignment, CRM integration, and a knowledge base.
Advantages and disadvantages
For the
- Very easy to use and user friendly user interface as the setup is much more intuitive.
- Price that is transparent
- Support that is fast and helpful
- Numerous integrations with popular software
Cons
- There is no functionality dedicated to teams
- Discussions from the same customer cannot be separated if they relate to different subjects.
Our Verdict
As a result, it is clear that Crisp Chat service is quite advanced and you should try it at least once for your online/offline business. It offers a free subscription, which is why it is recommended to try it. If it suits your business and you want to take advantage of all its features, you can subscribe to one of its pricing options. Otherwise, if you run a small business and the free plan is sufficient for your needs, you can use it for free.
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