Delete a Google My Business review?

Is it possible to delete a Google My Business review?

This is a question frequently asked by point of sale managers.

After all, a negative review on Google can tarnish your online reputation, especially if the review stands out among others or in Google search results.

Why delete a Google review

It is obvious that a negative review on Google can scare away potential customers.

So it makes sense that you would want delete a Google review if it has a negative impact on your e-reputation.

After all, in terms of traffic, Google is the most popular site in the world.

Google also dominates the online review market.

  • Google has become the first online review site. This reinforces an industry trend where sites that focus primarily on reviews (like Yelp and TripAdvisor) experience less growth than sites where consumers are likely to already have a user account (and therefore experience less friction in leaving reviews).
  • 65% of consumers say they are likely to check online reviews on Google before visiting an outlet, more than any other review site.
  • 25% of consumers agree that Google reviews are one of the most important factors in their search for a local outlet, ranking them as more influential than price estimates, proximity and even search engine results pages.


Delete a Google review you posted

Anyone with a Google account can submit reviews of places they’ve visited.

These notices appear on Google Maps, as well as on the Google My Business profile of the point of sale.

As a user, you will not be able to add an anonymous review on Google.

All reviews are public, so anyone can see what you write.

If you change your mind about a store you’ve reviewed, you can edit or remove the review while signed in to your Google Account.

????️‍♂️ => Delete a Google review step by step

  1. Go to Google Maps.
  2. At the top left, click Menu. Then click on “Your contributions” and choose “Reviews”.
  3. Next to the review you want to edit or delete, click More. Choose delete and follow the instructions.

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Delete a Google review posted by another user

What should you do if you are the manager of a Google My Business listing and want to remove a negative or fake Google review?

To put it simply, it’s not simple. ????

You won’t find a “Delete” button under each review you want to delete.

Most of the time, companies that manage to have online reviews removed or edited on Google do so after a very specific and lengthy process.

Let us explain this Google review removal process to you in the simplest way possible.

Convince the customer to change their Google review

The first step in the process will be to contact the person who left the Google review to understand the reason for this review.

Answer specific questions raised by the customer and let him know that you are committed to provide solutions. Be proactive.

Don’t forget to thank the customer for taking the time to share their review.

Even Negative, Google Reviews Are Extremely Valuable for Your Businessbecause they point you in the right direction and help you improve the overall experience you provide to your customers.

We therefore advise you to respond to the customer’s negative review with courtesy.

Whatever the online review left by the customer, it is recommended to always respond, whether the review is positive or negative.

As a result, you will show your future consultant clients that you are a company concerned about customer satisfaction.

Once the first contact has been made, the negative opinion has been taken into account and the customer has felt listened to/helped, ask them to edit your Google review.

If the customer accepts your request, they may not know how to edit a review. This is why it is recommended to give the customer the steps to follow to simply modify their opinion.

All the customer has to do is go to Google Maps, navigate to “Your Contributions” and then select the review to edit and follow the steps.

Google maps review
Google maps review

Unfortunately, it’s not uncommon for a business to receive a fake review on Google My Business.

It could be a spammer or a direct competitor.

It may even come from a disgruntled former employee who hopes to cause damage to their employer’s online reputation.

To combat this, try determine the authenticity of reviews that you receive on Google, even if the nature of your business does not lend itself to easily identifying all of your past customers.

Although Google has implemented Spam detection measures to remove fake and unsolicited reviewsyou can also take steps to remove a Google review if you believe it’s not genuine, relevant, and helpful.

To report the fake review to Google for removal, you can “Flag it as inappropriate” by clicking on the flag next to the review in question.

You will then be redirected to a page like this:

fake google reviews
fake google reviews

Fill out the form and the Google team will assess the authenticity of the review.

Whatever happens, we recommend that you respond to the fraudulent review to preserve your e-reputation.

It seems incredibly frustrating, not to say futile, to have to respond to a fake Google review.

Your answer will not solve a real problem, if indeed the review is wrong.

But here’s the thing: Responding to fake reviews shows other potential customers how you handle reviews (valid or not).

Remember that how your business reacts to negative customer reviews can have a greater impact on your reputation than what the client initially said.

How about taking 2 minutes to boost your local visibility?

GMB Audit, Google Review SMS Request, Google Posts Scheduling, and many more

Improve my local visibility

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Get more Google reviews to cover up fake reviews

If you can’t quickly remove negative Google reviews, you can make them less visible.

Chances are, this will help you amplify the positive reviews for your business, while drowning out the negatives.

While some online review sites like Yelp don’t allow owners to ask their customers for reviews, other sites like Google make it easy for you.

There are many strategies to get more customer reviews on Google.

LocalRanker allows you to send review requests to your customers with just one click. A good platform to develop your e-reputation and your Google reviews!

To find out more, we advise you to read our dedicated article on the subject.